152 East Avenue A, Jerome, Idaho 83338 (208)324-8189x2
The utility division is located in the heart of City Hall. It handles the billing services for water, sewer,sanitation charges and irrigation assessments. The utility division consists of three employees: the Utility Supervisor, Senior Account Clerk, and an Account Clerk. The utility division is also the call center for City Hall and will be able to assist with most questions you have.
How To Start Service
The City of Jerome requires a new service application to be filled out in person. The items that are required are: a United States issued ID (e.g. driver's license, state ID card), a valid Social Security number and a $120.00 cash or credit deposit. All three items are required at time of application. New service is scheduled between the hours of 9:00pm -5:00pm.
After you have made one year of on-time monthly payments you will receive your deposit back as a credit on your utility bill. Bills are mailed out on the 1st of each month and due the 15th of the same month.
Residential deposits are broken down as follows:
*Jerome City Codes (1093,1100,1101) requires all utility billings (water, sewer, sanitation) to be established in the real property owners name only.
The City of Jerome requires a new service application be filled out in person. A representative from the business needs to be present and have authority to sign documents on behalf of the company. Required items are: a United States issued ID (e.g. driver's license, state ID card), a valid Social Security number or tax identification number, and a $105.00 cash or credit deposit. All three items are required at the time of application.
After you have made one year of consecutive on-time monthly payments you will receive your deposit back as a credit on your utility bill. The bills are mailed out on the 1st of each month and due on the 15th of each month.
Commercial deposits are broken down as follows:
How To Discontinue Service
If moving out of city limits and need to disconnect service, come to City Hall to sign an Off Order Form. Otherwise we have no knowledge of you moving - and services will continue to be charged in your name as the responsible party.
Utility bills are mailed out on the 1st of each month and are due on the 15th of each month. If payment has not been received by the 25th of each month, "a delinquency penalty computed as twenty percent (20%) of any outstanding Jerome City domestic water or wastewater collection and treatment account balance". Meters are read monthly. In the event that your bill goes 40 days past due you will receive a termination notice. After receiving a termination notice you will be given 2 weeks to either pay your bill or come into the office to make payment arrangements. If neither of these are done you will be put on the shut-off list and services will be disconnected. Shut-off is the last Tuesday of each month. To have services restored, a $75.00 reconnection fee during regular business hours must be paid along with the amount due on your utility bill. If there is not a current deposit on file, a new $120.00 deposit (cash or credit card only) will be required along with the reconnect fee and past due balance. The City of Jerome offers many payment options to pay your monthly bill.
By clicking on "Bill Pay" on the left side of your browser, you will be redirected to the Official Payments website. You will need to know your account number and the amount you want to pay. A small fee applies.
With direct pay the City of Jerome automatically debits your checking or savings account for the minimum that is due on the 15th of each month. You will still continue to receive your monthly billings on the 1st of each month with the amount being due.
Want to sign up for direct pay? Please print the Direct Pay form* and return it to City Hall or mail it in. Make sure to include a voided blank check.
In Person or Drive-Up Window/Night Drop
You can always come to City Hall or come to the drive-up window to pay your bill.
For those that are unable to make it during regular business hours there is a night drop box located under the drive up window. Please do not deposit cash in the night drop for your protection.
Payment Types Accepted
We accept cash, checks, and the following types of debit or credit cards: American Express, Master Card, Visa and Discover.
The City of Jerome offers level pay, also known as equal pay to those that have been on service for one year and have good payment history (defined as six months of on-time payment). Level pay allows you to make the same monthly payment each month. Level pay amounts are calculated by using the most recent years' average billings.
If you would like to sign up for level pay please come to City Hall to fill out the application.
The utility office also handles requests and reservations for the following services:
The City of Jerome provides a chipper service for brush and tree limbs. Service is limited depending on limb size. There is a $20.00 non-refundable charge for this service. Chipping is usually done once a week on Mondays and is dependent on the Public Works departments' workload. To request this service please come into City Hall and complete the application.
The City of Jerome provides a dump truck service for residential properties. The dump truck can be requested for any day of the week. The truck will be delivered to the desired location early on the requested morning and will be picked up the following morning. The city has 3 trucks available and are on a first come first serve basis. There is a $30.00 charge for this service. If you would like to reserve a dump truck you will need to come to City Hall and complete the application.
Do you have a family reunion, birthday party or class reunion coming up? The City of Jerome has 5 parks that are available for reservation for non-commercial use. This is a free service. Parks can be reserved any day of the week and for as many hours as needed. The 5 parks available through the City are: North Park, South Park, Sheppard Park, A Street Park and Camozzi Park. To reserve a park you must come into City Hall and complete the application.
*These services are only available during the summer months
Backflow testing is to be completed each year. Backflow testing only pertains to those that have an automatic sprinker system hooked up to a City meter. If you have questions regarding backflow testing and requirments please contact Water Works at 208.324.9669. For a list of Certified Backflow Specialst please click here or visit City Hall.
The utility divison is located in City Hall at 152 E Ave A Jerome, ID 83338
Phone 208.324.8189 ext 2
The lobby & drive-thru is open from 7:00am-5:00pm
After Hours Emergency
In the event you have an emergency after business hours (e.g. broken pipe, leak, etc...) please call 208.324.1911
New or Moving to Jerome?
If you are new to the area or will soon be here are some helpful phone numbers you may need:
Idaho Power 800.488.6151
Intermountain Gas 800.548.3679
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